abh999 Privacy Policy

Keeping your personal information secure is our highest priority. This policy describes in detail how abh999 collects, uses, and protects your information.

Introduction and Scope

Last Updated: January 2026

This privacy policy applies to the online betting and casino services operated by abh999 ("we", "our", "platform"). When you use the abh999 website, open an account, or use any of our services, you agree to the terms of this privacy policy.

abh999 is committed to providing a safe and trustworthy online gaming environment for users in Bangladesh. We take the privacy of your personal information seriously and protect all data using SSL encryption technology.

This policy supplements abh999's Terms and Conditions and should be read together with those terms.

1. What Information We Collect

1.1

Registration and Identity Information

When you open an account with abh999, we collect the following information:

  • Full name (as shown on your national ID)
  • Date of birth (for age verification — for users aged 21 and above only)
  • Mobile number (for contact and transaction verification)
  • Email address
  • Residential address
  • National ID or passport details (for verification where applicable)
1.2

Financial Transaction Information

When you use our payment methods — bKash, Nagad, Rocket, and Upay — transaction details are recorded. This includes deposit amounts, withdrawal amounts, transaction times, and transaction reference numbers. Full payment account numbers are not stored on our servers; only the necessary portion is kept in encrypted form.

1.3

Technical and Usage Information

When you use our platform, the following information may be collected automatically:

  • IP address and device type
  • Browser information and operating system
  • Session duration and page visit patterns
  • Information collected through cookies and similar tracking technologies
  • Gaming history and betting activity patterns

2. How We Use Your Information

2.1

Service Operation and Improvement

abh999 uses the information we collect for the following purposes:

  • Creating and managing accounts
  • Ensuring deposit and withdrawal transactions are processed
  • Providing bonuses, promotions, and rewards
  • Providing customer support and live chat services
  • Improving the quality of the platform
  • Identifying and resolving technical issues
2.2

Security and Fraud Prevention

We use your information to ensure the safety of all our users. This includes detecting suspicious transactions, preventing account fraud and unauthorized access, complying with Anti-Money Laundering regulations, and monitoring user behavior to ensure responsible gaming.

Our security systems are always active and all data transfers are protected with SSL encryption technology.
2.3

Communication and Notifications

We may contact you regarding the following: important account-related notifications, transaction confirmations, updates on new promotions and bonus offers (with your consent only), and security alerts.

You may request to opt out of marketing communications at any time. However, essential messages related to account management cannot be stopped.

3. Sharing Information with Third Parties

3.1

Information Sharing Policy

abh999 never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in certain specific circumstances:

  • Payment processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions.
  • Technology partners: Limited information is shared with technology service providers that are essential for operating the platform.
  • Game providers: Game suppliers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive gameplay data.
  • Legal requirements: Information may be provided in response to a court order or a lawful request from law enforcement authorities.
3.2

Third-Party Accountability

All third parties we work with are contractually required to comply with our privacy standards and keep your information secure. They may only use the information for the specified purpose and may not use it for any other reason. abh999 is always prepared to take appropriate action in the event of a third-party privacy breach.

4. Cookies and Tracking Technology

4.1

What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. abh999 uses the following types of cookies:

  • Essential cookies: Required for the core functions of the platform. Without them, login, transactions, or gameplay are not possible.
  • Performance cookies: Help improve the quality of the service by analyzing how users interact with the site.
  • Functionality cookies: Remember your preferences and settings, such as language preference or display settings.
4.2

Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling some cookies may reduce platform functionality. Most modern browsers include options for managing cookies — you can find more details in your browser's help section.

5. Data Security Measures

5.1

Technical Security

abh999 uses industry-standard security measures to keep your information safe. Our technical security framework includes:

  • 256-bit SSL/TLS encryption — protects all data transfers
  • Encrypted database storage
  • Firewall and intrusion detection systems
  • Regular security audits and vulnerability testing
  • Two-Factor Authentication option
5.2

Organizational Security

Alongside technical measures, we also have organizational security policies. Only authorized personnel can access your information, and they are given limited access based on their needs. All staff are trained in privacy and data protection.

In the event of a data breach, we will notify affected users as quickly as possible and take the necessary corrective steps.
5.3

Data Retention Period

We retain your information only for as long as it is needed. Even after an account is closed, some information may be retained for a defined period for legal, regulatory, or accounting purposes. Once that period has passed, the information is securely deleted or anonymised.

6. Your Rights Regarding Your Information

6.1

Access and Correction

You have the following rights over your own information:

  • Access: You have the right to know what information we hold about you.
  • Correction: If there are any inaccuracies or errors in your information, you may request that they be corrected.
  • Deletion: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
  • Objection to processing: You may object to your information being processed for marketing purposes.
  • Portability: You may request to receive your information in a structured, readable format.
6.2

Request Processing

To make any request regarding your information, please contact our support team. We will respond to your request within 30 business days. Complex or multiple requests may take additional time, but you will be informed if that is the case.

We may ask for additional verification information to confirm your identity. This is to protect against unauthorized access to another person's information.

7. Protection of Minors

abh999's services are for persons aged 21 and above only. We do not knowingly collect personal information from any minor. Age verification is a mandatory step in the registration process.

If it comes to our attention that a minor has opened an account, we will immediately close that account and delete all associated information. If you believe a minor is using our platform, please notify our support team.

Use of abh999's services is strictly prohibited for anyone under the age of 21. Visit our Responsible Gaming page for responsible gaming guidance.

8. Changes to This Policy

8.1

How Policy Updates Are Handled

abh999 reserves the right to change or update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:

  • A notification will be sent to your registered email
  • A clear notice will be displayed on the website
  • The "Last Updated" date at the top of this page will be changed

Continued use of the platform after any changes means you are considered to have agreed to the updated policy. You have the right to close your account if you do not agree with the policy.

8.2

Previous Versions

Previous versions of this privacy policy are kept on record with us. If you would like to view a previous version or have questions about any changes, please contact our support team.

9. Contact Us

For Privacy-Related Questions

For any questions or concerns about your information, your privacy rights, or this policy, please get in touch with us.

24/7 Live Chat — speak with us in Bengali
We respond within 30 business days

Related Policies

Read the pages below to understand the full set of abh999 policies: